Legal

Terms and Conditions

Effective March 8, 2026 · text messaging section added August 26, 2026

Text messaging program

Lopes Express Shipping Inc operates two separate text messaging programs. Customer care messages cover a quote you requested, pickup scheduling, and the transport and delivery of your vehicle. Marketing messages cover seasonal snowbird schedules and return trip offers, and are a separate optional program you opt into on its own.

How to join. Check the box for the program you want on our quote form at app.lopesexpressshipping.com/get-a-quote?step=consent. Neither box is checked by default and neither is required to submit the form. You can also text us first at (941) 205-0012, which asks us to text you back about your shipment. The marketing program can only be joined by checking its box on the form. We never add a number to the marketing program from an inbound text. You must be 18 or older to take part.

Agreeing to these Terms does not opt you into either text messaging program. The only ways in are the two described above, and either one can be ended at any time by replying STOP.

Message frequency and cost. Message frequency varies. Msg and data rates may apply from your wireless carrier.

How to stop. Reply STOP to any message. You will get one final message confirming that you are unsubscribed, and we will not text you again unless you opt back in by replying START. You can also call (941) 205-0012 or email info@lopesexpressshipping.com to be removed.

How to get help. Reply HELP to any message, call (941) 205-0012, or email info@lopesexpressshipping.com.

Supported carriers. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier and your device.

Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our Privacy Policy.

Lopes Express Shipping INC
Customer/Carrier Contract Terms and Conditions
Effective Date: March 8, 2026

Lopes Express Shipping INC (“Transporter,” “we,” “us,” or “our”), located at 25 High St Apt 303, Clinton, MA 01510 (Phone: (941) 205-0012; Email: info@lopesexpressshipping.com; Website: www.lopesexpressshipping.com), provides vehicle transportation services (“Services”) on the terms below. By tendering a vehicle for transport, you (“Customer,” “you,” or “your”) agree to these Terms, which form the entire agreement. USDOT #3013626 | MC #30467. The Transporter will not be responsible for any damages not resulting from our negligence.

1. Vehicle Contents and Preparation
  • Customer verifies the vehicle is free of all contents. Transporter disclaims liability for personal belongings, valuables, or items not permanently attached to the vehicle.
  • Customer must prepare the vehicle: Remove loose parts, fragile/protruding accessories (e.g., spoilers, antennas), and ensure no more than 1/4 tank of fuel. Secure or remove external items to prevent damage or detachment. Any parts falling off during transport, including damage to other vehicles, are Customer’s responsibility.
  • Customer must disarm alarms, provide all keys/fobs, and ensure operability (brakes, steering, battery). If alarm activates, Transporter may silence it by reasonable means (e.g., battery disconnect).

1. Scheduling and Delivery Estimates
  • No pickup or delivery times/dates are guaranteed—all are estimates only. Delays from weather, traffic, Acts of God, mechanical issues, or other unforeseen events are possible.
  • Transporter does not commit to delivery for specific events/markets and is not liable for resulting losses. No auto rental reimbursements for delays, damage, or accidents.

1. Exclusions from Liability
  Transporter is not responsible for:
  • Leaking fluids (e.g., battery acid, brakes, coolant, antifreeze), freezing (engine/cooling/batteries), or industrial fallout/Acts of Nature.
  • Mechanical/electrical issues (e.g., engine, transmission, drive train, wiring, radios, AC, alarms, computers, alignments, suspension, tie-down failures).
  • Exhaust systems, mufflers, tailpipes (no exceptions).
  • Chips, dings, stone damage, glass scratches/chips/shattering from road exposure/wear/tear (no exceptions).
  • Customer’s comprehensive/collision insurance remains primary; our cargo insurance is limited to $100,000 maximum liability per vehicle and only for negligence.

1. Pickup, Delivery, and Customer Presence
  • Customer or designated agent must be present at pickup/delivery for inspection and to sign Bill of Lading (BOL). Note all pre-existing damage on BOL at pickup.
  • At delivery, inspect and note new damage on BOL before signing. No exceptions honored without BOL notation.
  • If absent, designate an agent in writing. We will call or email you before arrival. If you have separately opted into our text messaging program we may also text you, and replying STOP to any text stops all texts from us without affecting your shipment.

1. Payments and Fees
  • Full payment due cash on delivery (COD): Cash, certified check, money order, or cashier’s check. No personal checks/credit cards unless pre-approved in writing.
  • Failure to pay on time: Vehicle stored at our chosen facility; Customer pays all fees (transport, tow, storage at $50/hour after 1 hour grace, re-delivery).
  • Inoperable en route (e.g., fuel, battery, fluids): +$250 fee, payable COD. Excessive delays by Customer: +$50/hour cash.

1. Claims Process**
  • Submit written claims within 24 hours of delivery, with photos, BOL copy, and two repair estimates.
  • We settle at actual cost but may require inspection/estimate from our shop. No claims against agents/brokers—direct to Transporter only.
  • All claims must be settled within 30 days per FMCSA regulations.

1. Governing Law and Disputes
  • Governed by Massachusetts law (incorporating FMCSA federal rules). Venue: Middlesex County, Massachusetts courts (municipal/state/federal as appropriate).
  • Pre-suit negotiation required. Customer waives jury trial if applicable.

1. Miscellaneous
  • This is the complete agreement—no oral changes. Severability: Invalid provisions don’t affect others.
  • We may update Terms; version at booking applies. Continued use = acceptance.
  • Customer acknowledges receipt of federally-required “Your Rights and Responsibilities When You Move” pamphlet.

Questions about this document? Call (941) 205-0012 or email info@lopesexpressshipping.com.